Business Name: Win-Pro Consultancy Pte Ltd
Name: Ronald Soh
Location: Singapore
Establishment (Year): 1993
Category / Industry: IT Services
Sub Category / Sub Industry: IT Managed Services
Number of employees: 11-50 employees
Website URL: https://www.winpro.com.sg
Company Detail:
Win-Pro is leading outsourcing IT support, IT consulting, and IT solution service provider company in Singapore and Malaysia.
Since 1993, they have been delivering the highest standards of services to organizations in three major cities (Singapore, Johor Bahru, and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration. They serve IT Support and IT Managed Services for Small Medium Businesses in Singapore, inclusive of Multi-National Corporation as well.
Their IT consulting arm in Singapore translates business strategy into viable technology solutions. They can deploy, manage, and support our infrastructure, whether on our premises or on the Cloud.
Win-Pro is a fast-growing IT Managed Services Provider MSP Singapore that can proactively manage, monitor, and maintain IT infrastructure. To keep the system fully operational, it is imperative to perform a weekly, monthly, quarterly, and yearly system maintenance checklist for high availability and early detection of failure. As operational downtime is highly disruptive to any business workflow, therefore IT Maintenance Services Singapore is crucial and important part of any business to perform in its optimum state. Besides the accounting or ERP, CRM, and inventory systems, IT Managed Services Provider MSP Singapore would have deployed these MSP tools.
Remote Monitoring and Management (RMM)
Professional Service Automation (PSA)
Cloud Endpoint Security with Endpoint Detection and Response (EDR)
IT Support Helpdesk Ticketing
VOIP/SIP Communication System
Remote Control Software
Centralized IT Documentation
Team Collaborative Tool
Project management
Essentially, it is moving from the traditional and reactive system integrator’s break-fix to proactive and preventive MSP.
The solutions to Customer problems:
Problem:
Overcoming IT Challenges
Gaining Market Competitive thru Digital Transformation
Improve Work Productivity and Efficiency thru Office Collaboration Tools
Enhance IT Security
Solution:
Microsoft 365 – Office Collaboration Tools
Microsoft Azure – Cloud Services
Fortinet – Perimeter Network Security
Kaspersky – Endpoint Security
Logitech/Poly/Jabra – Audio/Video Conferencing
Qnap/Synology – Data Storage
Datto – Business Continuity Backup
ShadowProtect – Server/Workstation Backup
Unique Value Proposition:
30 Years in IT Business
Job-Career-Business Pathway
High Staff Retention Rate
High Customer Retention Rate
Growing Market Reach
Target Market:
Small Medium Companies – Professional Services, Logistics, Food Distribution, Oil/Gas Industry
Multi-National Companies with Presence in Singapore/Malaysia
Company’s Internal Objectives related to innovation, customer service, and operational excellence:
Invest a certain amount in innovation,
Improve or focus research and development,
Investing in Great customer service,
Improve customer retention,
Streamline core business processes
A customer’s perspective on products and services:
Best value for the cost,
Reliable products/services,
Best Service,
Understands my needs
Benefits to Employees:
Positive Work Environment,
Effective Communication,
A Fair Salary, Job Security,
Freedom in the Workplace,
Work-Life Balance,
Offer Training and Development,
Growth Career Opportunities,
Job-Career-Business Pathway
Community / Society Service:
Collect/Refurnish/Send IT Equipment for IT Schools in developing countries like Indonesia
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