Riverum Inc, Winner of the Great Companies Global Business Award - 2022

Business Name: Riverum Inc

Name: Nitin Raj

Location: New Delhi, India

Establishment (Year): 2021

Category / Industry: Marketing and Advt

Sub Category / Sub Industry: Sales / Lead Generation

Number of employees: >100 employees

Website URL: www.riverum.com

LinkedIn URL: https://www.linkedin.com/company/riverum/

Company Detail:

Travel BPO, digital consulting, and outsourced customer service.

The solutions to Customer problems:

Problems-

More opportunities and sales from the same number of visitors and without extra expenses on marketing. On average, they can generate around 10% more qualified opportunities and up to 5% more sales from the same number of visitors. These numbers can be significantly higher based on the current situation of a client.

Reduce Response and Queue Times. The chat agent can handle multiple chats at the same time while over the phone an agent can only speak to 1 customer at a time

Increase Conversion and Revenue per Sale. Chat agents can help deal with objections or concerns on the checkout page and reduce cart abandonment, as well as up-sell extra products or provide additional value to the main product)

Handle requests with specific requirements that chatbots can't handle (complex itineraries, group travels, additional services, etc.)

Improve Online Reputation. Chat agents are constantly trained to deliver great customer experiences and they actively invite clients to leave reviews on online platforms whenever they seize a positive opportunity

Reduce operational costs and save time by outsourcing everything from recruiting to delivering quality sales or support assistance.

Flexible Strategy. They build their strategy around the pain points or areas of interest a client has.

Solution -

Live Chat Support / Tele Sales outsourcing.

Get our trained sales/support agents to deliver quality service.

Their chat software is complimentary and included in the agent’s price.

Unique Value Proposition:

• Work from anywhere in the world,

• 4 days working,

• Strong culture.

Target Market:

• OTA,

• Airlines

• Travel companies.

Company’s Internal Objectives related to innovation, customer service, and operational excellence:

• Investing in Great customer service,

• Improve customer retention.

A customer’s review:

• Best Service

Benefits to Employees:

• Work-Life Balance

Community / Society Service:

• Reduction of CO2 Emissions is part of their Sustainability goals,

• As a company they promote work from home and discount any of their clients who promote sustainability or give back to society.