Founder: Sachin Jaiswal
City: Bangalore
Country: India
Founded In (Year): 2023
Employee Size: 11-50 employees
Business Category: Business Service and Consulting
Website URL: kim.cc
LinkedIn URL: Kim.cc on LinkedIn
Company Overview
Kim.cc specializes in providing comprehensive customer support solutions tailored for eCommerce brands. With a unique blend of skilled agents, AI-driven tools, and an integrated CRM system, Kim.cc ensures fast, personalized, and on-brand customer service while driving operational efficiency.
Innovation and Adaptation in Challenging Times
In response to evolving market demands and economic fluctuations, Kim.cc has embraced innovation through cost-effective solutions. By developing a $1 per closed ticket model and integrating AI-driven analytics, the company ensures seamless customer interactions with reduced response times. Additionally, Kim.cc has expanded its global talent pool to provide multilingual support during peak seasons like Black Friday and Cyber Monday.
Why Choose Kim.cc?
Comprehensive Service: Offers end-to-end customer support, encompassing skilled agents, advanced AI tools, CRM, and performance analytics.
Quality First: Seamlessly integrates agents trained to uphold the brand voice and provide personalized customer experiences.
Data-Driven Results: Delivers real-time insights and performance analytics to optimize customer engagement and operational efficiency.
Future Roadmap
Kim.cc is set to scale its platform globally, positioning itself as a premier solution for eCommerce brands seeking exceptional customer support. Future plans include expanding AI-driven customer insights and predictive analytics, continuing its commitment to elevating customer satisfaction and driving growth through innovation.
Founder's Journey
Sachin Jaiswal, the visionary Founder and CEO of Kim.cc, has over a decade of experience in scaling customer support operations. His entrepreneurial journey began with a startup grappling with overwhelming customer inquiries, inspiring him to create a solution that simplifies customer service management. With expertise in team building and scalable systems, Sachin transformed these challenges into Kim.cc—an innovative platform redefining outsourced customer support with a customer-first approach.