Jed Thompson - Director of THompson Pl

Great Companies: Please tell me something about the business and how did you come up with such an idea?

Jed Thompson: Born and bred in Whanganui with industry training and qualifications. Passionate about the field. Strong focus on customer experience and satisfaction.

Great Companies: What are the various services and products provided by your company?

Jed Thompson: We cover the following areas:

· Residential – including new homes, alterations, hot water repairs, drainage/waste water, gas fitting, maintenance, repairs and call outs.

· Commercial/Industrial – new installations, servicing, repairs, maintenance, drainage/waste water, gasfitting and call outs.

· Rural – including pumps.

Great Companies: Why should one choose you over others in this field?

Jed Thompson: Thompson Plumbing & Gas Ltd is led by Jed Thompson, who has over nine years trade experience in the plumbing, gasfitting and drainlaying industry.

Jed is a Certified Plumber, Gasfitter and Drainlayer who offers quality workmanship and a service level second to none. Jed will ensure he listens to your needs and will come up with an effective solution to resolve any issues. We are able to provide estimates for your job and our years of experience dealing with your exact plumbing issue means you can trust us to recommend the most cost-effective solution for your problem.

Jed leads a team of qualified and experienced guys and is supported by his partner Rachel who runs the office side of operations, ensuring things run smoothly and to time.

Great Companies: What are the struggles and challenges you face?

Jed Thompson: Operating as a small business and ensuring growth doesn’t occur too quickly Challenges post COVID-19.

Great Companies: What do you think are the few main things which are most important for a successful business?

Jed Thompson: Communication with stakeholders, suppliers and customers staying on top of cash flow Being transparent Honest, reliable and quality workmanship creating a reputable brand.