Seek to understand others. Don’t criticize others and their opinions.
Look for common ground. Don’t condemn others and their actions.
Discuss solutions and ask for help. Don’t complain to others about problems.
Give honest, sincere appreciation. Don’t fish for compliments.
Become genuinely interested in other people. Don’t talk more than you listen.
Smile, and often. Don’t overlook how you present yourself to others.
Encourage others to talk about themselves. Don’t think of responses while others are talking.
Talk in terms of the other person’s interests. Don’t use buzzwords or jargon.
Make people feel important and do it sincerely. Don’t flatter others if you don’t mean it.