Making the customer feel like an individual and not just another customer or objects, increases customer satisfaction. In this age of automation and innovation, caring for your customers has never been more important.
Here are some ways to value your customers and make them feel important:
Even if the business is occupied with other activities, acknowledging the customer about its presence satisfies the customer. That way the customer is even willing to wait for a little longer.
Warning the customer by sharing a tip or secret about any of your products or services makes it confides more in the company. And even after a mistake or mishap the customer is more likely to come up to you again and share their experience and even give a feedback.
Returning phone calls and emails immediately makes the customer feel important. The reply that comes minutes or hours after the message received portrays leniency regarding value of time.
When you promise something to a customer, delivering it on time creates trust with the customer. Setting realistic goals and not constantly falling behind schedule or coming in over price are also some that should always be kept in mind.
In a situation when a client is let down by any of your mistakes, the first thing should be is to apologize and make sure the same mistake is not repeated again. Fully understanding the issue regarding what went wrong from your client’s point of view is also important.
Keeping the dignity of the customer intact encourages him to actively communicate and avail more of your services. The most skilful service providers gently nudge the clueless in the right direction instead of making them feel stupid
Listening to the customer’s need and complaints helps serve them better. Keeping your patience is the key to giving your customer the time to air out their issue.
To solve customer dissatisfaction, provide excellent service to the customers on an ongoing basis. Be ready to present a special offer or discount with the hope of up-selling the customer to buy more.
No matter the circumstances, the customer is always right. One should follow this rule to guide their business through growth, from customer service to user experience to product development.
Taking feedbacks from the customers is a good way to show that you really care. It helps you to identify areas where you need improvement and where you are doing well. The fact that the company is taking an initiative to know the customer’s opinion shows that they matter.
Never let your customers forget your business by following up effectively. It is recommended to deliver a good customer service and not just talk about it.