The first 30 seconds
Make one person the keeper of the workplace
You have to stand out from the crowd
Encourage people to bring their personality to work
Always be prepared for an opportunity
Serve Coffee And Tea
Talk about customer service to your staff—a lot
Customer expectations are changing—we all need to change with them
Understanding finances—taking control of your business
It’s all about respect—if you don’t respect your customers don’t expect them to come back
Never lose touch with your customers
Making your business bigger than one person
Take the time to get to know the people you want to build a relationship with
Make sure your team understands your corporate philosophy
Always check reference of potential suppliers
Is your business name telling the right story
Consistency and the power of branding